Terms of Use

These terms apply when you use charliespethub.co.nz and any information on it. The website is owned and run by Charlie's Pet Hub Limited, Hamilton, New Zealand. By using the website you agree to these terms. If you don't agree to all of them, please don't use the website.

We may change these terms at any time. Updated terms apply from when they're posted here, and by continuing to use the website you agree to them.

Please use the website lawfully. You must not:

• change any part of the website;
• copy, republish or distribute information from the website (except as allowed under "Our content");
• upload or spread viruses, corrupted files or anything else that could damage computers or software;
• collect or store personal information about other users, or use any contact details on the website (such as email addresses or phone numbers) for promotions or spam; or
• do anything else that stops other people using or enjoying the website.

You don't need an account to use the website. If you contact us or sign up, we use your details as set out in our Privacy Policy.

Charlie's Pet Hub hasn't opened yet. Services, class times, products and prices shown on this website describe what we're planning and may change before or after opening. We'll confirm details when we open.

Sign up and get 30% off your first purchase of Charlie's own pet food at Charlie's Pet Hub, 740 Te Rapa Road, Hamilton.

• Who can use it. Anyone who signs up with their email address on this website, on our Facebook or Instagram sign-up form, or in store, on or before Sunday 15 November 2026 (the first 10 days we're open). Sign-ups after that join our list but don't get the launch offer.
• What it covers. Charlie's own range: our free-flow blends, single proteins, novel proteins, fresh pottles and dog rolls. It doesn't cover other brands or services.
• How much. One purchase per person, up to 20 kg of Charlie's pet food in that purchase.
• When. In store only, from opening day, Friday 6 November 2026, until the end of Sunday 6 December 2026. If you signed up by 15 November and haven't used it yet, it stays valid until then.
• How to use it. Show your welcome email, or your sign-up confirmation screen, at the counter.
• Other discounts. It can't be combined with the Gold Card discount or any other offer, and it can't be swapped for cash.

The 30% comes off our everyday in-store prices, shown on our food pages.

When you use the launch offer we'll give you a come-back card: 20% off your second purchase of Charlie's own pet food, within 30 days of your first. Bring the card with you and hand it over when you use it. One use per card. It can't be combined with the Gold Card discount or any other offer, and it can't be swapped for cash.

Our giveaways and competitions have their own rules. See the Competition Rules.

Information on this website is general information only. It hasn't been prepared with any one person's or pet's needs in mind, and it isn't advice, including veterinary advice. Talk to your vet about your own pet's diet and health, especially before changing their food.

The website and its content, including the text, photos, logos and design, and all intellectual property in them, belong to Charlie's Pet Hub Limited or are used with permission. You can view, save or print pages for your own personal use. Any other use, including use of our name, branding or logos, needs our written permission first, which may come with conditions.

We may link to other websites, such as our social media pages and our brand partners. Links are there for your convenience. We're not responsible for, and don't endorse, the content or accuracy of other websites. Your use of them is at your own risk and under their own terms and policies.

We use cookies and similar tools as described in our Cookie Policy, which forms part of these terms.

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Otherwise, to the fullest extent the law allows, we aren't responsible or liable for any loss or damage from using this website, relying on its content, or it being unavailable.

How we handle your personal information is covered by our Privacy Policy, which forms part of these terms. By using the website you agree to us using your personal information as it describes.

We may update these terms; the date at the top shows the latest version. These terms are governed by New Zealand law, and only the New Zealand courts can hear disputes about them.

Questions, concerns or complaints about the website or these terms: hello@charliespethub.co.nz.